ICATS Support Hub
Need help with your ICATS system? Start with troubleshooting below, or browse common questions and setup resources further down.
Fix a problem with your ICATS
Most issues are caused by projector input, calibration, or resolution. Start with the option that best matches what you're seeing.
No image on projector
Projector is on, but nothing shows on the table.
Calibration doesn't line up
Calibration grid is rotated or skewed.
Image is cut off
Part of the table or image is missing.
System won’t start
ICATS does not boot or never reaches the interface.
System is frozen
Controls do not respond or the screen is stuck.
Setup or mounting issue
Problems during installation, positioning, or first-time setup.
Not sure which one fits? Start with No image, Image looks wrong, or Image is cut off.
Looking for something else?
Use the search box below to search across support questions. If you still need help, contact us using the contact form.
Still Need Help?
If you've searched the support content and checked the troubleshooting guides but still need assistance, please contact us using the contact form.
Contact Support