Top 10 Most Common Issues
These are the most frequently reported issues with ICATS systems. Each issue includes symptoms, likely causes, and fix steps. If your issue isn't listed here, try the search or troubleshooting hub.
No Image on Projector
Symptoms:
Projector powers on but shows no image from ICATS system.
Likely Causes:
- HDMI cable not connected
- Incorrect HDMI input selected
- Power supply issues
- Projector not compatible
Fix Steps:
Check HDMI connections, verify correct input on projector, test with another device. See detailed troubleshooting.
Calibration Doesn't Line Up with Table
Symptoms:
Projected image doesn't align with pool table surface.
Likely Causes:
- Mounting position incorrect
- Table dimensions not set correctly
- Projector angle wrong
Fix Steps:
Adjust projector position, verify table dimensions in settings. See calibration guide.
Raspberry Pi Won't Boot
Symptoms:
System doesn't start or shows boot errors.
Likely Causes:
- Power supply insufficient
- SD card corrupted
- Incorrect power supply voltage
- Hardware failure
Fix Steps:
Verify power supply (5V, 3A minimum), check SD card, try recovery procedure. See boot troubleshooting.
License Activation Failed
Symptoms:
Can't activate license or modules not accessible.
Likely Causes:
- Incorrect authorization code
- No internet connection
- License already used
- System date incorrect
Fix Steps:
Verify authorization code, check internet connection, ensure system date is correct. See licensing help.
System Update Failed
Symptoms:
Update process fails or system won't update.
Likely Causes:
- Insufficient internet connection
- Insufficient storage space
- Update interrupted
- Corrupted update file
Fix Steps:
Check internet connection, free up storage space, restart update process. See update troubleshooting.
Image Too Small or Too Large
Symptoms:
Projected image doesn't fit table dimensions correctly.
Likely Causes:
- Throw distance incorrect
- Projector zoom not adjusted
- Table dimensions not set
Fix Steps:
Adjust projector position/zoom, set correct table dimensions in settings. See calibration guide.
Drill Not Starting
Symptoms:
Training drills won't start or crash.
Likely Causes:
- Module not installed
- License not activated
- System not updated
- Calibration incomplete
Fix Steps:
Verify module installation, check license activation, update system, complete calibration. See setup guide.
Mounting Hardware Issues
Symptoms:
Can't mount projector or mounting feels unstable.
Likely Causes:
- Insufficient mounting surface
- Incorrect hardware for surface type
- Mounting location wrong
- Hardware missing
Fix Steps:
Verify mounting surface is solid, use correct anchors for surface type, check all hardware included. See mounting guide.
Image Distorted or Warped
Symptoms:
Projected image appears stretched or distorted.
Likely Causes:
- Projector angle incorrect
- Mounting position wrong
- Lens distortion
Fix Steps:
Verify projector angle, check mounting position. See calibration troubleshooting.
Wi-Fi Connection Problems
Symptoms:
Can't connect to Wi-Fi or updates fail.
Likely Causes:
- Wi-Fi password incorrect
- Signal too weak
- Router settings incompatible
- Network security incompatible
Fix Steps:
Verify Wi-Fi password, check signal strength, ensure router compatibility, check security settings. See network troubleshooting.
Still Not Resolved?
If you've tried the solutions above and your issue persists, try: